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Note: If the item does not apply, please select a column that does not apply.

Completely satisfied Satisfied Acceptable not satisfied do not apply
Clarity of procedures Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Time taken to get the service Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
The models used are understandable and clear Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Staff cooperation and tact Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Provide information from the employee with sufficient knowledge Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
The mechanism of organizing the role Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Environment and place of service delivery Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Respond to inquiries through the means of communication Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Include customer needs Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply
Overall quality of service Completely satisfiedSatisfiedAcceptablenot satisfieddo not apply