For Travel Emergencies

Contact Assistance Now

Report Your Travel Claim Online
Convenient, Easy, and Quick Process

With JICO, you can enjoy prompt, thorough, and courteous service by reporting your travel claim online. Our seamless online platform ensures a convenient and quick process for filing your claim.

Report Your Travel Claim Online

To report your claim online, simply fill out the form below and provide the necessary documents:

  • A medical report stating your medical case
  • Detailed medical prescriptions as well as X-ray and lab results
  • Invoices of expenses you wish to claim
  • Additional papers may be requested
  • If diagnosed with COVID-19, then you will have to include:
    • A positive COVID-19 test
    • Bill for your quarantine if any

We Follow Up with You Right Away

Once you have completed the travel claim report, we will send you a prompt confirmation email. You will then be able to view and manage your claim right away.

A JICO agent will call you to explain the next steps and confirm your details. This same agent will also be able to answer any questions you may have. If you submit your claim later than 2:00 PM, we will usually call you the following morning.

Healthcare Insurance

Report Your Travel Claim Over the Phone

Our Customer Care agents are available from 8:00 AM to 8:30 PM all week long. Give them a call and they will promptly handle your request. Make sure to have the following information at hand, including:

  • A medical report stating your medical case
  • Detailed medical prescriptions as well as X-ray and lab results
  • Invoices of expenses you wish to claim
  • Additional papers may be requested
  • If diagnosed with COVID-19, then you will have to include:
    • A positive COVID-19 test
    • Bill for your quarantine if any
Call to report a travel claim

Online Form Travel Claims

Travel Insurance
Claims Procedure

In case of a claim, the user should contact the JICO assistance company, Alarm Center, on the following numbers:

Be prepared to provide the following details:

  • Company reference: ISA
  • Full name
  • Policy number and expiry date
  • Reason for hospital admission

If the diagnosis is covered according to the policy’s terms and conditions, the assistance company will handle direct payment for the admission. However, if the user is unable to contact the assistance company for a valid reason and chooses a direct claim, the following documents will be needed:

  • Full detailed medical report, past medical history
  • Original invoices from the service providers
  • Copy of the travel insurance policy
  • Copy of the passport showing the entry date to the foreign country

Please ensure that all necessary documents are submitted to the travel agent in any country where ISA operates. Once received, the documents will be thoroughly verified. If the case is covered, the amount eligible for refund will be processed following the policy terms. Please note that additional documents may be requested if relevant to the case.