Rawan Abu Mazrou Manager – Customer Service Department

Rawan Abu Mazrou joined JICO as the Customer Service Manager in March 2021. A passionate and highly motivated manager, Abu Mazrou has more than 10 years of experience in customer service, having worked with high-profile companies in a range of different roles. She boasts the ability to learn new techniques and working methods and is always ready for new changes, updates, and challenges.

Before starting at JICO, Abu Mazrou worked at OSN as a Customer Retention Team Manager as well as a Customer Service Team Manager. Before those roles, she held contact/call center and customer service posts at several banks, such as Capital Bank, Invest Bank, and Arab Bank.

Abu Mazrou earned her bachelor’s degree in banking and financial science from Balqa Applied University. She has completed a range of courses, including the following: Training for Leaders, Coaching/Values, soft skills training, Customer Relationship Management training, money laundering course, and training in cross-selling and upselling.

Abu Mazrou takes immense pride in her pivotal role in establishing the Customer Service and Contact Center Departments at JICO. It is noteworthy to point out that she considers each day’s accomplishment as a personal triumph and views tomorrow as a fresh opportunity for growth. Outside of work, Abu Mazrou finds joy in exploring new destinations, indulging in shopping excursions, and capturing memories through photography.