For Travel Emergencies
Report Your Travel Claim Online
Convenient, Easy, and Quick Process
With JICO, you can enjoy prompt, thorough, and courteous service by reporting your travel claim online. Our seamless online platform ensures a convenient and quick process for filing your claim.
Report Your Travel Claim Over The Phone
To rOur Customer Care agents are available from 8:00 AM to 8:30 PM all week except on Fridays. Give them a call and they will promptly handle your request. Please be prepared to provide the following documents:
- A medical report stating your medical case.
- Detailed medical prescriptions as well as X-ray and lab results.
- Invoices of expenses you wish to claim.
- Copy of the travel insurance policy
- Copy of the passport showing the entry date to the foreign country
- If diagnosed with COVID-19, then you will have to include:
- A positive COVID-19 test.
- Bill for your quarantine if any.
**Additional documents may be requested.
Online Form Travel Claims
You have already send 2 messages. You are not allowed to resend a claim again for 2 days. If there is an issue, please contact our call center at: +96264004009
Travel Insurance
Claims Procedure
In case of a claim, the user should contact the JICO assistance company, Alarm Center, on the following numbers:
- Lebanon and Other Countries: +961 1 517 107
- UK: +44 1513 2500 56
- UAE and Arab Countries: +971 4278 3514
- USA and Canada: +1 954 239 1266
- Thailand and Far East: +66 600 035 532
- Spain and Schengen Countries: +34 85 61 40 046
Be prepared to provide the following details:
- Company reference: ISA
- Full name
- Policy number and expiry date
- Reason for hospital admission
If the diagnosis is covered according to the policy’s terms and conditions, the assistance company will handle direct payment for the admission. However, if the user is unable to contact the assistance company for a valid reason and chooses a direct claim, the following documents will be needed:
- Full detailed medical report, past medical history
- Original invoices from the service providers
- Copy of the travel insurance policy
- Copy of the passport showing the entry date to the foreign country
Please ensure that all necessary documents are submitted to the travel agent in any country where ISA operates. Once received, the documents will be thoroughly verified. If the case is covered, the amount eligible for refund will be processed following the policy terms. Please note that additional documents may be requested if relevant to the case. that additional documents may be requested if relevant to the case.
